1Introduction
These Terms and Conditions govern the registration and use of the Run Me an Errand (RME) platform by independent service providers, commonly referred to as runners.
RME provides a digital platform through which individuals and businesses can connect with independent providers for errands, deliveries and other services.
By registering as a provider, accessing the platform or accepting a service request, you agree to comply with these Terms and Conditions.
2Definitions
- RME: Run Me an Errand, the platform connecting customers with independent service providers.
- Provider/Runner: An individual registered on RME who independently chooses to accept service requests.
- Customer: An individual or business requesting services through RME.
- Service Request: An errand, delivery or other task submitted by a customer.
- Platform: The RME website, application and related digital services.
3Registration and Eligibility
To register as a provider, you must:
- Provide accurate personal and contact information.
- Meet any applicable age and legal requirements.
- Provide identification or verification documents where requested.
- Provide accurate information about your location, availability and service capabilities.
- Maintain any licences, permits or qualifications required to perform the services you accept.
RME reserves the right to verify provider information and reject or suspend registrations that do not meet its requirements.
4Independent Contractor Relationship
Runners registered on RME operate as independent service providers and not as employees of RME.
As an independent provider:
- You are free to choose which service requests you accept.
- You are not obligated to accept every request presented through the platform.
- You determine your availability and may choose when to use the platform.
- You are responsible for assessing whether you have the necessary skills, equipment, transport and resources to complete a request.
- You are responsible for your own operating expenses, equipment and applicable taxes.
Once you accept a service request, you agree to fulfil that specific request in accordance with the customer's instructions, the agreed service terms and applicable RME policies.
Nothing in these Terms is intended to override the actual nature of the relationship or applicable employment and labour laws.
5Accepting Service Requests
Before accepting a request, you should carefully review:
- The task description.
- Collection and delivery locations.
- Expected timeframe.
- Any special handling instructions.
- The agreed service payment.
- Any other conditions relevant to completing the task.
You should only accept requests that you can reasonably complete.
Once accepted, you are expected to make reasonable efforts to complete the task as agreed.
If you encounter an issue that prevents completion, you must notify the customer and RME as soon as reasonably possible.
6Service Standards and Conduct
Providers are expected to:
- Treat customers respectfully and professionally.
- Complete accepted tasks with reasonable care and diligence.
- Follow agreed collection and delivery instructions.
- Communicate delays or unexpected circumstances promptly.
- Handle customer property responsibly.
- Protect customer information and privacy.
- Avoid conduct that may damage the reputation or integrity of RME.
Providers must not accept requests they know they cannot reasonably fulfil.
7Handling Customer Property
Providers may be entrusted with goods, documents, purchases or other property belonging to customers.
You must exercise reasonable care when collecting, handling, transporting and delivering customer property.
You are expected to:
- Check that the items received reasonably correspond with the service request.
- Follow any disclosed handling instructions.
- Take reasonable precautions when handling fragile items.
- Secure items appropriately during transportation.
- Avoid unnecessary handling, misuse or exposure to damage.
- Deliver items to the agreed recipient or location.
- Report any incident, damage, loss or unexpected issue promptly.
You should not accept items that appear unsafe, illegal, prohibited or beyond your ability to handle responsibly.
8Damage, Loss and Insurance
RME does not provide automatic insurance coverage or guaranteed compensation for goods handled, collected or transported by independent providers.
RME is not an insurer of customer property and does not automatically cover the cost of goods that are lost or damaged during a service.
As an independent provider, you are expected to exercise reasonable care when handling customer property.
You may be held responsible for loss or damage resulting from your negligence, misconduct, misuse of customer property or failure to follow agreed handling instructions, subject to applicable law.
Customers are responsible for ensuring that items are appropriately packaged and for disclosing fragile, valuable or special-handling items before the service is accepted.
Any reported incident may be reviewed by RME. RME may request information from the customer and provider to establish what happened.
Nothing in this section removes any legal responsibility that cannot lawfully be excluded.
9Payments and Provider Fees
Providers are entitled to the service payments communicated and agreed upon for accepted requests, subject to the applicable payment arrangements.
RME may introduce, update or modify provider fees, subscriptions or payment arrangements.
Where a provider subscription applies, the applicable fee and renewal conditions will be communicated through the platform.
Providers are responsible for reviewing applicable charges before subscribing or continuing to use paid provider services.
10Cancellations and Failure to Complete a Task
Providers should not accept requests they cannot reasonably fulfil.
If you need to cancel an accepted request, you must notify the customer and RME as soon as possible and provide a reasonable explanation.
Repeated cancellations, failure to communicate or abandonment of accepted requests may result in restrictions or suspension of your account.
Where a task has already commenced, you must communicate with RME and the customer regarding the status of the goods or service.
11Prohibited Conduct
Providers must not:
- Steal, misuse or intentionally damage customer property.
- Provide false completion confirmations.
- Misrepresent their identity or qualifications.
- Harass, threaten or discriminate against customers.
- Request unauthorised payments.
- Use customer information for personal or unrelated purposes.
- Accept illegal or prohibited service requests.
- Engage in fraud or dishonest conduct.
- Use the platform to facilitate unlawful activities.
Violations may result in account suspension or termination and may be reported to the relevant authorities where appropriate.
12Safety and Legal Compliance
Providers are responsible for complying with applicable laws and safety requirements when performing accepted services.
Providers using vehicles or motorcycles must maintain the necessary licences, insurance and roadworthiness requirements applicable to their activities.
Providers must not undertake tasks that place themselves, customers or members of the public at unreasonable risk.
You may decline any request that you reasonably consider unsafe or unlawful.
13Verification and Account Information
RME may request identity documents, contact information or other verification details to protect the platform and its users.
Providers must ensure that their registration details remain accurate and up to date.
RME may suspend accounts where verification requirements are not met or where information provided is found to be false or misleading.
14Ratings and Customer Feedback
Customers may submit feedback or ratings based on their experience.
RME may use feedback to assess service quality, identify recurring concerns and improve the platform.
Providers must not manipulate ratings, threaten customers over feedback or submit false reviews.
15Confidentiality and Data Protection
Providers may receive personal information belonging to customers, including names, telephone numbers, addresses and service details.
You agree to:
- Use customer information only to complete the accepted service.
- Keep customer information confidential.
- Avoid sharing customer details with unauthorised individuals.
- Not retain or use customer information for unrelated purposes.
- Take reasonable steps to prevent unauthorised access or disclosure.
Any suspected misuse or disclosure of customer information must be reported to RME promptly.
16Account Suspension and Termination
RME may suspend, restrict or terminate a provider account where:
- These Terms are violated.
- Fraudulent or dishonest conduct is identified.
- Customer property is misused or deliberately damaged.
- A provider repeatedly fails to complete accepted requests.
- Customer safety or platform integrity is compromised.
- Required verification information is not provided.
RME may investigate reported incidents before taking action.
17Responsibility and Limitation of Liability
Providers are independent contractors responsible for the services they independently choose to accept and perform.
RME facilitates connections between customers and providers but does not directly employ providers or guarantee the outcome of every accepted service.
To the extent permitted by law, RME is not responsible for the independent actions, omissions or conduct of providers.
Nothing in these Terms removes a provider's responsibility for their own negligence, misconduct or unlawful conduct, or excludes liability that cannot legally be excluded.
18Disputes and Complaints
Providers must cooperate reasonably with RME when investigating complaints or disputes involving accepted service requests.
RME may request explanations, supporting information or other relevant details from providers.
Providers are expected to respond honestly and promptly to reasonable requests for information.
19Changes to These Terms
RME may revise these Terms and Conditions from time to time.
Updated versions will be published on the official website. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
20Governing Law
These Terms and Conditions shall be governed by the laws of the Republic of Kenya.
Any disputes shall be handled in accordance with applicable Kenyan laws and legal procedures.
21Contact Information
For questions, complaints or clarification regarding these Terms, contact:
Run Me an Errand (RME)
Website: https://runmeanerrand.co.ke
Email: info@runmeanerrand.co.ke
22Acknowledgement
By registering as a provider and using the RME platform, you confirm that you have read, understood and agreed to these Terms and Conditions.