1Introduction
Welcome to Run Me an Errand (RME), a digital platform that connects individuals and businesses with independent service providers who perform errands, deliveries and other requested services.
These Terms and Conditions govern your access to and use of the RME website, platform and services.
By accessing RME, creating an account, submitting a service request or using the platform, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use the platform.
2Definitions
- RME: Refers to Run Me an Errand, the platform connecting customers with independent service providers.
- User/Customer: Any individual or business accessing or using RME to request services.
- Runner/Provider: An independent contractor who registers on RME and accepts service requests.
- Platform: The RME website, application and related digital services.
- Service Request: An errand, delivery or other task submitted by a customer through RME.
3Account Registration
Users may be required to create an account to access certain RME services.
You agree to:
- Provide accurate, complete and current registration information.
- Keep your login credentials confidential.
- Ensure that your account is not used for unlawful activities.
- Notify RME if you suspect unauthorised access to your account.
RME reserves the right to suspend or restrict accounts containing false information or involved in misuse of the platform.
4Requesting Services
Users may submit service requests through the RME platform.
When submitting a request, you must provide accurate information, including:
- The nature of the requested errand or service.
- Collection and delivery locations, where applicable.
- Relevant contact details.
- Any special instructions necessary for completing the task.
RME facilitates the connection between customers and independent providers. Submitting a request does not guarantee that a provider will accept it.
A service request becomes subject to fulfilment once a provider accepts it, subject to the agreed terms of the request.
5Service Availability and Acceptance
RME does not guarantee that every request will be accepted or completed within a particular timeframe.
Providers independently decide which requests to accept based on their availability, location, capacity and other considerations.
RME may assist with coordination and communication but does not guarantee provider availability.
6Pricing and Payments
Service charges will be communicated through the platform or through the applicable service arrangement.
Users agree to:
- Pay the applicable service charges.
- Provide accurate payment information where required.
- Pay any additional costs disclosed and agreed upon before the service is undertaken.
RME may update its pricing, fees and payment arrangements from time to time.
7Cancellations and Refunds
Users may request cancellation of a service before a provider accepts the request.
Where a provider has already accepted or commenced a task, cancellation may be subject to applicable charges or deductions.
Refund requests will be reviewed based on the circumstances of each case, including whether the service was accepted, commenced or completed.
RME reserves the right to investigate disputed transactions before making a refund decision.
8Customer Responsibilities
Users agree to:
- Provide correct and complete service information.
- Give clear collection and delivery instructions.
- Ensure that items are appropriately packaged.
- Disclose fragile, valuable, restricted or special-handling items before a provider accepts the request.
- Ensure that requested services are lawful.
- Treat providers respectfully.
- Make payments as agreed.
Users must not submit requests involving illegal goods, prohibited items or activities that may put providers or other people at risk.
9Handling of Goods and Property
Users are responsible for ensuring that items handed over for collection or delivery are properly packaged and suitable for transportation.
Users must disclose any special handling requirements before the service begins.
RME does not provide automatic insurance or guaranteed compensation for goods that are lost or damaged while being handled or transported by independent providers.
Any reported incident may be reviewed based on the circumstances and applicable law.
10Prohibited Activities
Users must not use RME to:
- Request illegal services or deliveries.
- Transport prohibited or dangerous items.
- Defraud, threaten or harass providers.
- Submit false or misleading requests.
- Circumvent platform payment arrangements.
- Engage in conduct that compromises the safety or integrity of the platform.
RME may suspend or terminate accounts involved in prohibited activities.
11Complaints and Disputes
Users may report service-related complaints or disputes by contacting RME through the official email address.
RME may review complaints, request supporting information and communicate with the parties involved.
While RME will make reasonable efforts to facilitate resolution, it does not guarantee a particular outcome in every dispute.
12Safety
Users must not request services that expose providers to unreasonable danger, illegal activities or unsafe conditions.
RME reserves the right to reject or remove requests that may compromise the safety of users, providers or the public.
13Platform Availability
RME aims to maintain a reliable platform but does not guarantee uninterrupted access.
The platform may occasionally be unavailable due to maintenance, technical issues, network interruptions or circumstances beyond RME's control.
RME reserves the right to modify, suspend or discontinue platform features where necessary.
14Limitation of Liability
RME operates as a platform connecting customers with independent service providers.
To the extent permitted by applicable law, RME is not responsible for the independent provider's actions, omissions or conduct when carrying out a service.
RME does not provide automatic insurance for goods entrusted to providers and does not guarantee compensation for loss or damage.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Kenyan law.
15Account Suspension and Termination
RME may suspend, restrict or terminate a user's account where:
- These Terms are violated.
- The platform is used for unlawful activities.
- Fraudulent or misleading information is provided.
- A user's conduct threatens the safety of others.
- Continued access may compromise the platform or its users.
16Privacy and Personal Information
RME may collect and process personal information necessary to operate the platform, facilitate service requests, communicate with users and improve its services.
Personal information will be handled in accordance with applicable data protection laws and RME's Privacy Policy.
17Changes to These Terms
RME may update these Terms and Conditions from time to time.
Updated versions will be published on the official website. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
18Governing Law
These Terms and Conditions shall be governed by the laws of the Republic of Kenya.
Any disputes shall be handled in accordance with applicable Kenyan laws and legal procedures.
19Contact Information
For questions, complaints or clarification regarding these Terms, contact:
Run Me an Errand (RME)
Website: https://runmeanerrand.co.ke
Email: info@runmeanerrand.co.ke